SmartHost Communication Features

The many ways guests and housekeeping can communicate with you via SmartHost

Where do you update Communication preferences?

To access Communications, select a property and then select the Communications Tab on the left  menu. There you will find tabs for Guest Messaging, Guest Communications and Internal Communications. Once you select your preferences you can use the Multi-Property Management tool to copy your preferences to other properties.

Communications Tab

Guest Communications

The SmartHost system can send you an email or text notification of arrivals, departures, guest contact requests and reviews. Guests can say things like “I’m checking in,” or "We're checking out".

When you enable Contact the host, you can opt into Require Contact Number when a guest triggers a contact request. When this option is enabled, the guest is asked for their phone number. When the guest complies, the number will be provided to you in your preferred method of contact, email, or text.

Require Contact Number

Offering late check-out is auto selected to opt-in status.

When a guest makes a late check-out request Alexa will respond with, “Okay, I would be happy to get you connected to your property manager about the possibility of a late check-out…”

If you do not want to offer late check-out, you must unselect the option in the communication section of a property. When you opt out, it will respond with “I’m sorry late check-out is not currently available at the property.”

Under each department tab you can select which contacts you want notified of communication requests from guests for the various department topics. For example, you may want a Housekeeping Manager and an assigned cleaner notified of any housekeeping issues or linen requests.

In the event you wish to edit which contacts are associated to a department, select the ‘click here’ hyperlink and it will take you back to the Contact set-up page.

 Contact Selections


Both Check-in and Check-out notifications are enabled/disabled based on your preferences at set-up.

You can update your preferences individually. When enabled, button toggled to blue, notifications will be sent to selected contacts via the preferred method of contact, email or text.


The Guest Review feature when enabled offers guests the ability to offer a 1 - 5 star rating of their stay. You also have the option of allowing guests to also provide a voice review.


To opt into voice reviews, simply select the checkbox beside Also provide guest to optionally submit a voice review.

Opt into voice reviews

If guests affirm they are willing to provide a Voice Review, the system will request a phone number to contact them at and within 5 minutes they will receive a phone call. 

SmartHost devices cannot record conversations thus the need to contact guests via a mechanism that is outside of SmartHost. Phone numbers are not captured and cannot be shared. When enabled, notifications will be sent to selected contacts via the preferred method of contact, email or text.

Weather Based Recommendations offers suggestions for indoor and outdoor activities based on tomorrow’s weather forecast. When enabled, the feature offers a follow-up suggestion after answering a guest’s inquiry.

For example: A guest asks, “What is the WiFi password?” After answering the question with the appropriate response, the system will follow up with a weather-related suggestion for an activity to enjoy.

The suggestion is made once per day. If the weather is questionable, then a suggestion will not occur.

weather-based recommendations

Internal Communications

Internal Communications, when enabled, provides your cleaners with the ability to announce that the property is clean. All they need to say is: “Alexa, Cleaning is done.”

Like all other communication features you have the option to select your preferred method of contact, email or text message and which contacts you want notified.

Cleaning is done

Check-out these helpful Video Tutorials:

Introduction to Communication Feature

Guest Messaging

Contact the Host Feature

Check-In and Check-Out Notifications

Guest Reviews

Weather-based Recommendations

Cleaning Is Done Notification