Client Success
*Please contact Client Success for questions about our Owner's Program and Extras.
Occupancy Reports
csc@xplorie.com
Accounting Department
accounting@xplorie.com | 850.337.4531
Questions and Suggestions
Xplorie is committed to providing value-added services, thus making your guests’ stay a more enjoyable and memorable event. Quality assurance is of primary concern to Xplorie, and we welcome the opportunity to work with you and/or your guests to resolve any issues that may arise.
Should a question or problem surface that cannot be handled, please contact Xplorie immediately. We understand that your guests are here to relax and enjoy themselves, and we will work diligently to resolve any issues in a stress free and timely manner. Suggestions are welcome and encouraged. Feel free to contact our office at any time with suggestions, questions, and/or concerns.
Helpful tips for happy guests
- Know your properties well enough to provide not only the property description but also the location and be able to make a personal comment about the property or location.
- It is extremely important that you have a thorough knowledge of the Xplorie program and all of the activities offered. This will allow you to answer all guest questions and keep them excited about their stay!
- Encourage guests to check their email for messages from Xplorie, which will provide them with access to their activities. Alternatively, you can share the link to the " Find My Activity Booking Page" to assist them.