Xplorie Extras Program: What is it?
Use Xplorie Extras to redeem Xplorie activities when you need them most – supporting a wide range of business needs.
Overview
The Xplorie Extras Program allows lodging partners to request Xplorie activities at their discretion to support guests, homeowners, and employees.
Select a topic below to jump directly to the relevant information.
What Are Xplorie Extras?
When to Use Xplorie Extras
How to Submit an Extras Request
What Are Xplorie Extras?
The Xplorie Extras Program gives you the flexibility to redeem Xplorie activities when you need them most, helping support guest service recovery, owner relationships, and employee recognition. When Extras are requested, Xplorie’s Guest Services Team handles all booking and fulfillment.
Over the years, this program has operated under different names, including Treasure Chest, Extras, and Activity Credit. While the name has evolved, the purpose has remained the same, and the current program streamlines requests and fulfillment while maintaining flexibility.
When to Use Xplorie Extras
Xplorie Extras are most effective when used intentionally in higher-impact situations. They’re designed for exactly these scenarios – they’re a practical way to intervene at key moments to shift the dynamic.
|
For Guests |
For Homeowners |
For Employees |
| Issue Recovery Resolve maintenance, housekeeping, or program issues by providing an activity while the issue is addressed. |
Revenue Protection |
Staff Rewards Recognize and incentivize employees for exceptional performance or contributions. |
|
Escalation Support |
Added Value Showcase activities as a tangible benefit of the partnership, reinforcing trust and long-term retention. |
Staff Rewards Recognize and incentivize employees for exceptional performance or contributions. |
| Loyalty Moments Create meaningful “thank you” or celebration experiences for repeat guests and special occasions. |
Relationship Building Strengthen owner relationships through appreciation and strategic use of Extras. |
Staff Rewards Recognize and incentivize employees for exceptional performance or contributions. |
Responsible Use Parameters
As noted above, Xplorie Extras are designed for high-touch situations, including service recovery, celebrations, and recognition. They should be used thoughtfully where they can substantively improve outcomes – not to replace standard service processes or routine resolutions.
| Use Extras For… | Don't Use Extras For… |
| Escalated guest issues that significantly impact the stay | Minor inconveniences such as delayed check-in or small maintenance items |
| Repeated issues unresolved through standard service channels | First-time, low-impact guest concerns |
| Service recovery following a major disruption | Situations already resolved through refunds or standard remedies |
| Guest milestones such as birthdays, anniversaries, reunions, or repeat stays | Automatically for every guest complaint |
| Employee recognition or performance-based rewards | As a substitute for standard employee compensation |
| Owner appreciation or relationship-building moments | Requests made purely for convenience rather than impact |
How to Submit an Extras Request
As part of our updated process, all Xplorie Extras requests should be submitted using the web-based request form, linked here. This ensures requests are handled efficiently and consistently by your Guest Services Team.
Moving forward, your Client Success Manager will work with you to designate team members authorized to submit Extras requests.
Follow These Important Guidelines:
♦ Please use the designated request form for all submissions.
♦ To ensure that your request is processed accurately and efficiently, please use the activity descriptions exactly as they appear in the product catalog, linked here. Inaccurate or incomplete information may result in delays or booking errors.
♦ Complete all required fields to avoid processing delays.
♦ Requests sent by email or phone will be redirected to the form.
What to Expect After You Submit:
♦ Most requests are handled quickly.
♦ Some requests may require additional review or approval.
♦ Timing can vary based on availability and request details.
♦ Submitting a request does not guarantee fulfillment.
♦ If you have a time-sensitive request, we recommend submitting the form as early as possible.
NOTES
- Submitting more than five Extras requests in a single submission may require management approval.
- Higher-than-average usage trends may be reviewed to ensure consistent and appropriate application.
- If questions arise, a Client Success Manager may reach out to better understand usage and provide support.
Questions or Training Support
This article can be shared with your team as a reference for how and when to use Xplorie Extras.
For additional questions or support, contact your Client Success Manager – we’re here to make this program a win for you, your staff, homeowners, and guests.
Additional resources:
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