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๐Ÿ“‡ Key Points of Contact for Activity Partners

At Xplorie, weโ€™re here to support every aspect of your partnership. Below, youโ€™ll find the key departments and contacts dedicated to helping you with specific needs.

 

Xplorie Department

Point of Contact

๐Ÿงญ Activity Partnerships Team

We can help with:
  • Account or contact changes
  • Contract-related questions
  • Net rate adjustments
  • New product portfolios 

Natalie Hernandez
VP of Activity Partnerships

nhernandez@xplorie.com

Bryce Armstrong
Activity Account Manager

barmstrong@xplorie.com

Jessica Yelverton
Activity Account Manager

jyelverton@xplorie.com

Not sure who your Account Manager is?

apteam@xplorie.com

๐Ÿ’ฐ Accounting Team

We can help with:

  • ACH payment forms

  • Updating payment details

  • Invoicing or payment questions

  • Payment issues

accounting@xplorie.com

๐ŸŽŸ๏ธ Client Relations Manager - Guest Services

We can help with:

  • Confirming guest reservations

  • Reporting trip or tour cancellations

  • Resolving booking issues

  • Requesting refunds due to cancellations or errors

Cassie Nicholson

cnicholson@xplorie.com

๐Ÿ›๏ธ Ecommerce Product Coordinator

We can help with:

  • Product listing updates (descriptions, images, locations, pricing, etc.)

  • Product catalog questions and promotions

  • Schedule adjustments

  • Best practices and optimization inquiries

Jenee Gregor

jgregor@xplorie.com

โš™๏ธ Technical Solutions Manager

We can help with:

  • Reservation Management System (RMS) changes

  • Updating or troubleshooting fulfillment processes

  • Reporting guest booking or integration issues

Matt Kusar

mkusar@xplorie.com

๐Ÿ“ฆ Activity Partner Operations

We can help with:

  • All other product-related questions or requests

ap.ops@xplorie.com