FAQs

Booking Activities

How can guests book an activity?

Activities can be booked by guests online via a personal booking link or by calling Xplorie’s Destination Guides.  

How do guests receive their activity booking link?

A personal booking link is delivered to guests via email shortly after they book their stay. Each email guests receive as part of their Xplorie Guest Email Journey will contain their personal booking link.

Can guests share their booking link?

The activity booking link can be shared with everyone in a guest’s party. Guests can simply click the “Share With Your Party” link at the top of every email or forward the email.

Is email the only way a guest can receive their booking link?

Guests have two additional options for receiving their booking link - they can complete the Find My Booking Link form or call a Destination Guide to request their link. Please reach out to Client Success for more information.

Is there a limit to how many activities can be booked in one order?

Guests may book as many activities as they want for their dates of stay online via their personal booking link or by calling Xplorie’s Destination Guides. Activities can be booked for the same day or on different days – all in the same transaction.

Can activity bookings be canceled?

Cancellation policies vary depending on the activity provider. Guests can call a Destination Guide to review any cancellation policies that may apply. 

How are tickets or vouchers for activities sent?

All tickets are digital and will be received via email. Most tickets or vouchers will come from Xplorie, but there are a select few that will arrive by email from the local activity provider. If guests have any questions regarding ticket delivery, they can call or chat with a Destination Guide.

Do you have any tips for calling Xplorie’s Destination Guides?

• Before calling, guests should determine their preferred activity day and requested time, but have alternatives ready.
• The best times to call are Thursday - Sunday, 1:00 p.m. to 4:00 p.m. local time. Mornings are typically busy (especially early in the week). 
• No need to wait on hold: Guests may utilize our callback service to hold their place in line. Guests can also email their name, phone number, and name of the property and management company they’re staying with to: fun@xplorie.com. A Destination Guide will then reach out as soon as possible.
  
  

Free Activities (included with Experience Pro programs)

Does everyone in our party get to go for free?

Guests receive at least one free admission to each of the selected activities for each valid day of their reservation. All additional admissions will be at the standard retail price. Free activities and admission quantities may vary - please see your contract for details or contact client success for more information.

Can guests use all of their available free admissions in one day?

Complimentary admissions are noncumulative and unused admissions expire daily. 

Example 1:  If a guest’s reservation is for five days, can the five free admissions be used on a single day?

No, guests can not accumulate complimentary admissions based on the number of days in their stay. 

Example 2: A guest checked in two days ago. Can the guest use those two free admissions on their third day?

No, guests may not reclaim unused complimentary admissions from previous days in their stay. 

Can guests book activities for their entire party through Xplorie?

Yes! We are happy and able to book complimentary passes and any additional admissions, when possible, for your guests’ convenience. Restrictions may apply with select activities.

Why do guests need to provide a credit card number if they are only redeeming complimentary offers?

Credit card information is needed to hold and guarantee each activity reservation. The card will only be charged if a guest fails to show up and/or fails to cancel within the provided cancellation terms.

Can guests under 18 redeem free admissions?

For liability reasons, guests must be 18 years or older to redeem complimentary offers.

If a guest buys admission directly from an attraction instead of booking through Xplorie, will Xplorie refund the guest?

We are not able to refund previously purchased admissions. Redemption of Xplorie free admissions must be processed through Xplorie.

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