Guest Frequently Asked Questions (FAQs)
How can I book activities?
You can easily book your activities online from your unique booking page. Check your email for messages from Xplorie to gain access to your booking page, where you can explore and book some of the most popular local attractions.
Where can I find my link to book activities?
Your unique booking link is included in the emails sent to you after booking with an Xplorie partner property—typically 48 hours after your stay is confirmed.
What if I can’t find the email with my booking link?
- First, check your inbox and spam/junk folders for emails from Xplorie.
- Still no luck? Don't worry, you can easily get your link HERE, all you need is your reservation information for your stay—the link will appear on-screen in real time.
- If your link cannot be found, email us at fun@xplorie.com.
Can I share my booking link?
Yes! You’re welcome to share it with everyone in your party. Simply forward the email or use the “Share With Your Party” link included in the email.
What information can I access through my personal booking page?
Your personal page includes a variety of popular local activities, attractions and rentals. You can browse by activity category, filter by preference, and review all the details, including hours, special tips, location, descriptions, and cancellation policies.
Can I book activities anytime?
Absolutely! Your activity link is active from the moment your lodging reservation is confirmed through the last day of your stay. You will start receiving your emails from us approximately 48 hours after booking your lodging.
What email should I expect to receive communication from?
Your invitation to your Xplorie activities will be sent to your confirmation email. Here are a few ways to find the email.
- If you can't find your email to access your booking link:
- Search your email to find your personal booking page link.
- Sender: hello@xplorie.com
- Search inbox for: bookactivities.com
- Search your email to find your personal booking page link.
- If you have already booked activities:
- Search your email to access the tickets.
- Sender: do-no-reply@e.xplorie.com
- Subject: activity name that they booked
- Search your email to access the tickets.
Can my tickets be sent to a different email?
Yes, you can update your contact information on your booking page, or call the number listed there to make changes and have your tickets resent.
Can I use other discounts along with my complimentary ticket?
Complimentary offers cannot be combined with any additional discounts.
Where can I see my reservations and tickets?
You can view your reservations and tickets under, 'Order Overview' on your personal booking page.
How do I know my complimentary ticket was applied?
Once you have arrived at your cart, you will see that the total price for the complimentary ticket is deducted. There will either be a $0 balance or a balance for any additional tickets purchased.
What is the acknowledgment check-box for?
By checking the box, you acknowledge that you understand and agree that while you will receive an email from us confirming your reservation request has been received, your reservation is not finalized and confirmed until you receive a follow-up email confirming that we have confirmed your reservation with the activity.
Will I see the cancellation policy before booking?
How do I cancel a booking?
You can cancel a booking through your 'order overview' dropdown on your personal page if it is within the timeframe of the activity's cancellation policy. You may need to contact the guest service center for further assistance.
How do I know what attractions are complimentary?
Once you are on your personal booking page you will see a "FREE" badge on the top left corner of the activities, attractions and rentals that have a complimentary offer.
How do I get my tickets?
Once you book activities, you will receive digital tickets via email. Most tickets or vouchers will come from Xplorie, and a select few will come from the local activity provider. If you have any questions regarding ticket delivery, please contact us. We are always happy to help!
Need Additional Support?
The Xplorie team is here to help. Guests can email us at fun@xplorie.com
Can free admissions be used for children?
You must be 18 years or older to redeem the complimentary offers. Minors must always be accompanied by an adult.
If they buy an admission directly from an attraction, can Xplorie refund them?
Xplorie will not refund admissions purchased through the attraction or another vendor.
If you have a question about the process, please Contact Client Success at clientsuccess@xplorie.com