FAQs

Booking Activities

How can guests book an activity?

Activities can be booked by guests online via their personal booking link or by calling Xplorie’s Destination Guides.

How do guests access their activity link?

A personal booking link is delivered to guests via email shortly after they book their stay. Each email guests receive as part of their Xplorie Guest Email Journey will contain their personal booking link.

Can guests share their booking link?

The activity booking link can be shared with everyone in a guest’s party. Guests can simply click the “Share With Your Party” link at the top of every email or forward the email.

Is email the only way a guest can receive their booking link?

Guests have two additional general options for receiving their booking link - they can complete the Find My Booking Link form or call a Destination Guide to request their link. Please reach out to Client Success for alternative solutions.

Is there a limit to how many activities can be booked in one order?

Guests may book as many activities as they want for their dates of stay online via their personal booking link or by calling Xplorie’s Destination Guides. Activities can be booked for the same day or on different days – all in the same transaction.

Can activity bookings be canceled?

Cancellation policies vary depending on the activity provider. Guests can call a Destination Guide to review any cancellation policies that may apply.

How are tickets or vouchers for activities sent?

All tickets are digital and will be received via email. Most tickets or vouchers will come from Xplorie, but there are a select few that will arrive by email from the local activity provider. If guests have any questions regarding ticket delivery, they can call or email our Destination Guides.

Do you have any tips for calling Xplorie’s Destination Guides?

Before calling, guests should determine their preferred activity day and requested time, but have alternatives ready.
The best times to call are Thursday - Sunday, 1:00 p.m. to 4:00 p.m. local time. Mornings are typically busy (especially early in the week).
No need to wait on hold: Guests may utilize our callback service to hold their place in line. Guests can also email their name, phone number, and name of the property and management company they’re staying with to: fun@xplorie.com. A Destination Guide will then reach out as soon as possible.

Free Activities (included with Experience Pro programs)

Can guests get more than just their free tickets through Xplorie?

Yes! They can book all of their tickets through their personal page by adding them to their cart. Their free ticket(s) will be applied automatically at checkout.

Can guests use all the free admissions in one day for an activity?

Free tickets are non-cumulative, and unused admissions expire daily. They can use their free ticket(s) each day to each attraction, but they cannot use them all on one day.

Does everyone in the party get to go for free?

They can easily find the specific activities and number of free daily admissions included with their stay on their personal booking page by looking for the "Free" badge on the activity image.

Can free admissions be used for children?

You must be 18 years or older to redeem the complimentary offers.

If they buy an admission directly from an attraction, can Xplorie refund them?