1. Knowledge Base
  2. Guest Communications

Example Email Journey

Each step of the guest email journey is crafted to highlight popular activities and enhance the guest experience by featuring various entertainment opportunities available within their destination.

Below are examples of each email:

Benefits of Booking Email

Email is sent 48 hours after booking for reservations booked 10+ days prior to arrival.

BoB-example

Seasonality

Email is sent 29 days before arrival for reservations booked 31+ days prior to arrival.

Seasonality

Itinerary 

Email is sent 7 days before arrival.

Itinerary

Urgency

Email is sent 3 days before arrival.

Urgency

Concierge

Email is sent on arrival day.

Concierge

Reminder

Email is sent 3 days after arrival.

Reminder

Survey

Email is sent 7 days after arrival.

Survey