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🔗Connecting Your ZAUI Account to Xplorie

🧭 Overview

Xplorie integrates with RMS ZAUI to provide a seamless connection between your activity inventory and our guest-facing e-commerce experience. This connection allows Xplorie lodging guests to view real-time availability, reserve experiences, and receive valid tickets or barcodes—without requiring manual management on your side.


🌟 Benefits of Connecting

  • ✅ Seamless Guest Experience – Guests can view and book activities right from their confirmation emails or guest portals.

  • ✅ Automated Ticketing – Bookings from Xplorie instantly issue tickets in ZAUI.

  • ✅ Live Availability – Schedules, capacities, and blackout dates update automatically.

  • ✅ Operational Efficiency – Reduce manual work and minimize overbooking risks.


🔌 How to Connect RMS ZAUI to Xplorie

Before You Begin: Ensure you have ZAUI API access and your Xplorie integration credentials ready.

1️⃣ Gather Your ZAUI API Details

  1. Log into your ZAUI Admin Portal.

  2. Go to Settings → Developers → API Keys.

  3. Copy:

    • 🔑 API Key

    • 🆔 Company ID

2️⃣ Share Details with Xplorie

📧 Email Matt Kusar the following information:

  • Your Zaui API Key

  • Your Company ID

  • Your Venue/Location Name(s)

  • List of ticket types or products to be included in the integration

3️⃣ Xplorie Configures the Sync

  • Xplorie maps your ZAUI products and schedules into our system.

  • The initial sync will pull live activity data into Xplorie.

  • You’ll be notified when setup is complete.

4️⃣ Test the Connection

  1. We will make a test booking

  2. You need to confirm:

    • Booking appears in ZAUI

    • Ticket is issued automatically

    • Redemption process works end-to-end


🛠️Troubleshooting Quick Guide

❗Issue 🔎 Possible Cause 🔧 Quick Fix
Activities missing in Xplorie API permissions incomplete or product not mapped Check API key permissions in ZAUI & confirm product mapping with Xplorie
Bookings not appearing in ZAUI Invalid or expired API key Regenerate API key and update with Xplorie
Times or capacities incorrect Time zone mismatch Align time zone settings in both ZAUI & Xplorie
Guests can’t redeem tickets Ticket type mismatch Ensure ticket type in ZAUI matches what’s set in Xplorie

 

📞 Support Contacts