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🔗Connecting Your Roller Account to Xplorie

🧭 Overview

Xplorie integrates with RMS Roller to provide a seamless connection between your activity inventory and our guest-facing e-commerce experience. This connection allows Xplorie lodging guests to view real-time availability, reserve experiences, and receive valid tickets or barcodes—without requiring manual management on your side.


 

🎯 Key Capabilities of Syncing Roller to Xplorie

1. Real-Time Product & Availability Sync

  • 🔄 Automatic updates of Roller ticket products, schedules, and capacities.

  • 🕒 Guests always see live availability and accurate blackout dates.

🎟 2. Automated Guest Redemptions

  • 🚀 Included activities booked via Xplorie instantly generate tickets in Roller.

  • ❌ No manual voucher entry or double work.

3. Reduced Operational Workload

  • 💼 Eliminates duplicate entry between systems.

  • 🔃 Minimizes overselling risks with automatic inventory sync.



🔌 How to Connect RMS Roller to Xplorie

Before You Begin: Have your Roller API Key, Account ID, and your Xplorie integration access ready.

1️⃣ Gather Your Roller API Details

  1. Log in to Roller Back Office.

  2. Go to Settings → Developers → API Keys.

  3. Create or select an API key with the correct permissions.

  4. Copy:

    • 🔑 API Key

    • 🆔 Account ID

2️⃣ Send Info to Xplorie

📧 Email Matt Kusar the following details: 

  • Your RMS Roller API Key

  • Your Roller Account ID

  • Your Venue/Organization Name

  • List of ticket types or products to include

3️⃣ Xplorie Configures the Connection

  • Xplorie maps your Roller products to the Xplorie system.

  • You’ll be sent a confirmation once syncing is complete.

4️⃣ Test the Integration

✅ Make a test booking →

✅ Verify it appears in Roller

✅ Redeem to confirm the flow works.


 


🛠 Troubleshooting

❗ Issue 🔍 Possible Cause 💡 Solution
Activity missing in Xplorie API permissions or mapping issue Check API permissions & confirm mapping with Xplorie
Bookings not syncing Expired/invalid API key Regenerate key in Roller & update with Xplorie
Wrong times showing Time zone mismatch Align time zones in both systems
Guests can’t redeem tickets Wrong ticket type configuration Confirm included ticket types match
 

📞 Need Help?