🔗Connecting Your Roller Account to Xplorie
🧭 Overview
Xplorie integrates with RMS Roller to provide a seamless connection between your activity inventory and our guest-facing e-commerce experience. This connection allows Xplorie lodging guests to view real-time availability, reserve experiences, and receive valid tickets or barcodes—without requiring manual management on your side.
🎯 Key Capabilities of Syncing Roller to Xplorie
⏱ 1. Real-Time Product & Availability Sync
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🔄 Automatic updates of Roller ticket products, schedules, and capacities.
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🕒 Guests always see live availability and accurate blackout dates.
🎟 2. Automated Guest Redemptions
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🚀 Included activities booked via Xplorie instantly generate tickets in Roller.
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❌ No manual voucher entry or double work.
⚙ 3. Reduced Operational Workload
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💼 Eliminates duplicate entry between systems.
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🔃 Minimizes overselling risks with automatic inventory sync.
🔌 How to Connect RMS Roller to Xplorie
Before You Begin: Have your Roller API Key, Account ID, and your Xplorie integration access ready.
1️⃣ Gather Your Roller API Details
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Log in to Roller Back Office.
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Go to Settings → Developers → API Keys.
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Create or select an API key with the correct permissions.
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Copy:
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🔑 API Key
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🆔 Account ID
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2️⃣ Send Info to Xplorie
📧 Email Matt Kusar the following details:
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Your RMS Roller API Key
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Your Roller Account ID
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Your Venue/Organization Name
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List of ticket types or products to include
3️⃣ Xplorie Configures the Connection
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Xplorie maps your Roller products to the Xplorie system.
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You’ll be sent a confirmation once syncing is complete.
4️⃣ Test the Integration
✅ Make a test booking →
✅ Verify it appears in Roller →
✅ Redeem to confirm the flow works.
🛠 Troubleshooting
❗ Issue | 🔍 Possible Cause | 💡 Solution |
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Activity missing in Xplorie | API permissions or mapping issue | Check API permissions & confirm mapping with Xplorie |
Bookings not syncing | Expired/invalid API key | Regenerate key in Roller & update with Xplorie |
Wrong times showing | Time zone mismatch | Align time zones in both systems |
Guests can’t redeem tickets | Wrong ticket type configuration | Confirm included ticket types match |
📞 Need Help?
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Xplorie Technical Assistance: 📧 Xplorie API Support
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Roller Support: Roller Support