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🔗Connecting Your Ingresso Account to Xplorie

🧭 Overview

Xplorie integrates with RMS Ingresso to provide a seamless connection between your activity inventory and our guest-facing e-commerce experience. This connection allows Xplorie lodging guests to view real-time availability, reserve experiences, and receive valid tickets or barcodes—without requiring manual management on your side.


 

🎟️ Ingresso RMS Integration with Xplorie

📝 Overview

Connecting Ingresso RMS with Xplorie enables a seamless, automated booking flow:
Real-time availability & pricing sync
Instant booking confirmations sent to Ingresso
Automated ticket delivery to guests
Fewer manual updates for your team


📌 Prerequisites

Before starting, make sure you have:

  • 📄 Active contract with Xplorie

  • 🎫 Products set up in Ingresso with correct pricing & availability

  • 👩‍💻 A designated technical contact from your team


🔧 Setup Steps

1️⃣ Gather API Credentials
From your Ingresso account, collect:

  • 🔑API Key

  • 🏟️Venue ID

  • 👬Partner ID

  • ⏰Redemption rules & booking cutoff times

2️⃣ Send Details to Xplorie
Email📧Matt Kusar the following details:

  • Your venue/organization name

  • API Key, Venue ID, Partner ID

  • Technical contact info

  • List of products for Xplorie

  • Redemption rules/cutoffs

3️⃣ Xplorie Product Mapping
We’ll connect your products in our system and notify you once ready for testing.

4️⃣ Test the Connection
Xplorie will run:

  • 📝Test bookings & cancellations

  • ✅Availability & pricing checks

  • 🎟️Ticket delivery verification


🛠 Troubleshooting

❗ Issue 🔍 Possible Cause 💡 Solution
Products not showing in Xplorie Product not API-enabled or missing from distribution settings Enable API distribution for Xplorie in Ingresso
Pricing mismatch Wholesale/commission rates not set Review reseller pricing in Ingresso
Tickets not issuing Incorrect credentials or permissions Verify API Key, Venue ID, and Partner ID with Ingresso support
 

📞 Support

  • Xplorie Technical Assistance: 📧  Xplorie API Support

  • Ingresso Technical Assistance: Contact your Ingresso account manager or Ingresso support