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🔗Connecting Your Galaxy Connect Account to Xplorie

🧭 Overview

Xplorie integrates with Galaxy Connect to provide a seamless connection between your activity inventory and our guest-facing e-commerce experience. This connection allows Xplorie lodging guests to view real-time availability, reserve experiences, and receive valid tickets or barcodes—without requiring manual management on your side.

✅ What This Integration Supports

  • 🔄 Real-time inventory and availability sync

  • 🎫 Barcode/ticket issuance via Galaxy upon guest booking

  • 🔁 Booking confirmations, updates, and cancellations flow directly to your Galaxy system from Xplorie e-commerce platform

  • 💬 Guest data transmission (name, email, redemption info)

🔐 Prerequisites

Before initiating this connection, make sure the following are in place:

  1. 📄 You have an active commercial agreement with Xplorie.

    → Submit request form to start onboarding, if needed.

  2. 🔗 Your venue supports Galaxy Connect integrations 

  3. 📩 You have a Galaxy Connect API key and valid client credentials from Gateway

🛠️ Steps to Establish the Connection

🙋Step 1: Contact Gateway Support

Reach out to your Gateway Ticketing account representative or Galaxy Connect support team and request:

  • API credentials (Client ID and Client Secret)

  • Confirmation that your environment is enabled for Galaxy Connect Reseller Integration

  • Ticket configuration for reseller delivery (e.g., barcodes, digital delivery)

📤 Step 2: Send Your Integration Details to Xplorie

  • 📧 Email Matt Kusar the following details:
    • Subject Line: Galaxy Connect Integration – [Your Organization Name]

🔽 Include the Following in Your Email:

📝 Required Info ✅ Description
🏢 Venue/Organization Name Your official name as listed in Galaxy
🔐 Client ID & Secret Provided by Gateway to authorize the API connection
👤 Technical Contact Name and email of the person managing your Galaxy Connect integration
🎟️ Products to List Specify the ticketed experiences you want available on Xplorie
⏰ Redemption Rules / Cutoff Times Include any timing requirements for when tickets can be sold or redeemed
 

Step 3: Mapping Products & Testing

Once Xplorie receives credentials:

  • 🧠 Our technical team will establish a secure connection

  • 🗺️ We will map your Galaxy products to our catalog using product IDs or barcodes

  • 🧪 You’ll be asked to review test bookings and redemption barcodes for accuracy

  • ✅ Once verified, we’ll activate the connection for live guest bookings

🧪 Troubleshooting & Tips

🔐 Ticket not issuing to guest after booking

Check the following:

  • 🗺️ The product is properly mapped to Galaxy's barcode configuration

  • ☢️ The API credentials are active and have not expired

  • 🖨️ Redemption method (print, scan, digital) is configured for external reseller

📦 Product not appearing on Xplorie site

Confirm:

  • ☑️ The product is marked as available to resellers in Galaxy Connect

  • ☑️ You’ve specified the correct product codes and restrictions

📬 Support Contacts

🧾 Monthly Payment Terms

  • 💰Xplorie will remit monthly payment for all completed reservations, including covered no-show bookings when applicable as outlined in your agreement.
  • 📬Please notify us of any changes to your cancellation or refund policies to ensure guest handling aligns with your terms.