🧭 Overview
Xplorie integrates with RMS EZTicket to provide a seamless connection between your activity inventory and our guest-facing e-commerce experience. This connection allows Xplorie lodging guests to view real-time availability, reserve experiences, and receive valid tickets or barcodes—without requiring manual management on your side.
📋 Before You Begin
✅ Make sure you have:
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🏢 Organization Name (as listed in RMS)
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🔑 API Key / Client ID
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🔐 Client Secret
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🎟 Product SKUs or IDs you want on Xplorie
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⏰ Any redemption rules or cutoff times
🔗 How to Connect
Step 1 – Gather Your Details
Collect all the information listed above.
Step 2 – Send to Xplorie
Email📧Matt Kusar the following details:
Subject: RMS EZTicket Integration – [Your Organization Name]
Include:
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Organization Name
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Client ID & Client Secret
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Product list with IDs
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Redemption rules/cutoff times
Step 3 – Configuration
Xplorie sets up the API connection to your RMS EZTicket account and maps your products.
Step 4 – Testing
Xplorie runs test bookings to confirm that products display correctly and tickets are issued.
Step 5 – Go Live
Your products are now available for guests to book via Xplorie.
🔍 Troubleshooting
| ❌ Issue | 💡 Possible Cause | 🛠 Solution |
|---|---|---|
| Products not appearing | Product IDs incorrect or inactive | Verify IDs in RMS and resend to Xplorie |
| Booking fails | Invalid or expired Client ID/Secret | Generate new credentials in RMS and update Xplorie |
| Delayed redemption | Cutoff times or rules mismatched | Align RMS rules with Xplorie booking patterns |
| Cancellations not updating | Cancellation push not enabled in API | Check RMS API settings for cancellation support |
📞 Support Contacts
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Technical Integrations: 📧 Xplorie API Support
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EZTicket: Contact Form
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EZTicket Support: 📧 Support Email