🔗Connecting Your EZ Ticketz Account to Xplorie
🧭 Overview
Xplorie integrates with RMS EZ Ticket to provide a seamless connection between your activity inventory and our guest-facing e-commerce experience. This connection allows Xplorie lodging guests to view real-time availability, reserve experiences, and receive valid tickets or barcodes—without requiring manual management on your side.
📋 Before You Begin
✅ Make sure you have:
-
🏢 Organization Name (as listed in RMS)
-
🔑 API Key / Client ID
-
🔐 Client Secret
-
🎟 Product SKUs or IDs you want on Xplorie
-
⏰ Any redemption rules or cutoff times
🔗 How to Connect
Step 1 – Gather Your Details
Collect all the information listed above.
Step 2 – Send to Xplorie
Email📧Matt Kusar the following details:
Subject: RMS EZ Ticket Integration – [Your Organization Name]
Include:
-
Organization Name
-
Client ID & Client Secret
-
Product list with IDs
-
Redemption rules/cutoff times
Step 3 – Configuration
Xplorie sets up the API connection to your RMS EZ Ticket account and maps your products.
Step 4 – Testing
Xplorie runs test bookings to confirm products display correctly and tickets are issued.
Step 5 – Go Live
Your products are now available for guests to book via Xplorie.
🔍 Troubleshooting
| ❌ Issue | 💡 Possible Cause | 🛠 Solution |
|---|---|---|
| Products not appearing | Product IDs incorrect or inactive | Verify IDs in RMS and resend to Xplorie |
| Booking fails | Invalid or expired Client ID/Secret | Generate new credentials in RMS and update Xplorie |
| Delayed redemption | Cutoff times or rules mismatched | Align RMS rules with Xplorie booking patterns |
| Cancellations not updating | Cancellation push not enabled in API | Check RMS API settings for cancellation support |
📞 Support Contacts
-
Technical Integrations: 📧 Xplorie API Support
-
EZTicketz: Contact Form
-
EZTicketz Support: 📧Support Email